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When you think of "Frontier," you might picture exploration and expansion, and in a way, Frontier Internet has lived up to that name. It initially started as a DSL-focused provider, but after acquiring part of Verizon’s Fios fiber business, Frontier expanded into the fiber market with offerings like Frontier Fiber and has continued to grow ever since.
Currently, Frontier provides DSL services to over 32.1 million people across 25 states, making it the fourth-largest DSL provider in the U.S. In the fiber internet space, Frontier reaches more than 16.2 million people in 25 states. Despite being relatively new to the fiber game, Frontier already ranks fourth in the country for fiber access. Frontier’s internet plans are also relatively affordable, starting at $49.99 per month (with Auto Pay and Paperless Billing), though prices can vary depending on promotions, location, and the type of connection available in your area.
Connection type | Transmission method | Price (starting at) * |
---|---|---|
DSL | Electrical signals across copper telephone lines | $64.99 per month w/ Auto Pay & Paperless Bill |
Fiber | Light waves through fiber-optic cables | $49.99 per month w/ Auto Pay & Paperless Bill |
*One-time charge applies. Max speeds are wired. Wi-Fi, actual & average speeds vary.
We often imagine the internet as a vast, limitless frontier, but in reality, internet service providers set the terms of our access. Fortunately, with Frontier, you don’t need to worry about signing a long-term contract to enjoy incentives like gift cards when you sign up. If you want those perks, there’s no extra catch.
In the same way that office birthday cakes are divided to ensure everyone gets a slice, many internet providers use data caps to control how much data users can consume. Without data caps, too much traffic on a network could slow everyone’s connection. However, Frontier breaks away from the norm—none of its internet plans have data caps. This means you can stream, download, and browse as much as you like without worrying about limits.
Connection type | Data cap | Data cap equivalence |
---|---|---|
DSL | Unlimited | Unlimited access |
Fiber | Unlimited | Unlimited access |
While speed and price are crucial factors for choosing internet service, customer support is just as important. Unfortunately, Frontier’s customer service has been an area of concern in the past.
Better Business Bureau (BBB) | American Customer Satisfaction Index (ACSI) - fiber | J.D. Power West | J.D. Power South |
---|---|---|---|
A- | No. 4 (74/100) | No. 6 (676/1,000) | No. 5 (712/1,000) |
However, in 2024, Frontier’s reputation has improved. The company received a score of 74 out of 100 from the American Customer Satisfaction Index (ACSI), reflecting a move in the right direction. While there’s still room for improvement, the company is on a better path.
Frontier’s customer service options are pretty standard, but one feature we appreciated is the ability to schedule a call back. This can save you time, especially if your issue isn’t urgent. Aside from phone support and mail, you can also get help through live chat, the help center, or social media.
Whether you’re a streamer, gamer, or casual web surfer, Frontier offers cutting-edge technology for a solid connection. Before deciding if Frontier is the right provider for you, consider its pros and cons:
Pros | Cons |
---|---|
Super-fast fiber internet | Poor customer service history |
Available in 25 states | Variable speeds per area |
Several internet plan options | |
No data caps |
Frontier provides service in rural areas that many other providers avoid, and it doesn’t impose data caps. Its fiber services, though not as widely available, are fast and reasonably priced. On the downside, customer service has been a weaker point for Frontier. Ultimately, depending on your location and internet needs, Frontier could be a good fit if its advantages outweigh the drawbacks.